Mobile solutions are the way of the future for HVAC companies. They can speed up the collection process and really give your cash flow a shot in the arm. It is a huge advantage to a business owner, but like many new and better technologies they come with a risk.
It is not uncommon for a technician to start his own business, and, if the information is available, to market to his bosses customers with cut-rate prices. After all, he or she knows your pricing structure, and their overhead is a pickup truck. I guess it is the American way.
My advice is to go mobile, but be selective about the information you provide to your technicians. They don’t need your complete customer base, only the customers they are working on.
HVACPack lets you limit the information available to the technician. They get what they need.